Terms

Terms of service

Authority

By requesting a check or booking a service you confirm you own the website or are authorised by its owner.

What our checks are

Health Checks, Check-ups and membership reports are professional assessments of your public website at the time they were carried out. They are not legal advice, a security penetration test, or a guarantee of search rankings, traffic or mentions in AI-generated answers. AI-assistant answers are collected through each provider's developer service with web search switched on; answers seen by individual people may differ.

Prices

Prices are in New Zealand dollars and exclude GST unless stated; GST is added at checkout. Repair hour estimates are indicative. Fixed-price proposals state their scope, exclusions and validity period; work outside that scope is quoted separately.

Credits

50% of a Check-up fee (excluding GST) is credited against a Restore quote accepted within 30 days of the Check-up. A Website Makeover fee is credited in full against a website rebuild we carry out for you. Credits have no cash value.

Memberships and partner plans

Monthly subscriptions renew automatically until cancelled. You can cancel any time from your private page; cancellation takes effect at the end of the current paid month and no part-month refunds are given. Care plan hours do not roll over.

Refunds

If we cannot complete a paid check because your site cannot be reached, we will contact you and refund the fee. Your rights under the Consumer Guarantees Act 1993 are not affected where it applies.